The following are some of the things that an individual should keep in mind while seeking to redress grievances through social media platforms such as Facebook and Twitter, according to the Indian TOI website as follows:
Always use verified customer service numbers to file a complaint
Almost all major companies have customer service numbers and email addresses registered on their website, in case the consumer wishes to contact them, using this registered contact information will eliminate the risk of any fraud.
Use the direct messaging service on social media to file a complaint
This way, the personal and other important details that you share with company representatives remain confidential, not public.
Use appropriate and verified social media platforms for the company while filing a complaint
The golden rule, usually is to look for the blue tick of the account you are complaining about, and also, usually every large company has a dedicated account for customer service, so, it is important to file a complaint with the right person / company to avoid any fraud.
Avoid sharing personal information.
Like your personally identifiable data such as email IDs on social media platforms
Do not accept a call / message unless you are sure of the truth of the person talking to you
Public posts can be viewed by anyone on social media, and due to the anonymity factor, you cannot see who is on the other side of the phone / laptop. Therefore, it is advised not to attend for calls or messages that you cannot verify.
Avoid putting your personal contact number on social media
Once they provide you with the details of your complaint and your personal number, scammers pretending to be official representatives can trick you into obtaining money.
